Contact Us
We're here to help! Get in touch with us for any questions or concerns.
Email Support
For general inquiries and support
support@socialsnap.com
Response time: 24-48 hours
Send us a Message
Frequently Asked Questions
How long does it take to get a response?
We typically respond within 24-48 hours. For urgent matters, please email us directly.
Is SocialSnap free to use?
Yes! SocialSnap is completely free and always will be. We don't require registration or login.
Can I download private videos?
No. We only support downloading publicly available content. Private or restricted videos cannot be downloaded.
Do you store downloaded videos?
No, we don't store any downloaded videos. Videos are processed temporarily and then deleted.